Refund Policy

Effective Date: 04-08-2026

Growth Copilot
by Growth Copilot (Pty) Ltd

This Refund & Cancellation Policy applies to all services offered by Growth Copilot (Pty) Ltd ("Growth Copilot", "we", "us"), including CRM Software subscriptions, AI Receptionist services, and Website Design services. By purchasing any of our services, you agree to the terms set out below.

1. GENERAL PRINCIPLES

All fees paid to Growth Copilot are for digital services and/or professional services delivered electronically.

Due to the nature of digital and professional services, fees are generally non-refundable once work has commenced or a billing period has been activated.

Growth Copilot does not offer pro-rata or partial-period refunds under any circumstances, unless expressly stated in this policy.

Dissatisfaction with a service alone does not entitle the client to a refund.

Refunds, where applicable, will be considered at Growth Copilot's sole discretion.

2. CRM SOFTWARE SUBSCRIPTIONS

2.1 Setup Fees

A once-off setup fee applies to CRM Software packages, as stipulated on the Growth Copilot website at the time of purchase.

Setup fees are non-refundable once implementation has commenced.

2.2 Monthly Subscription Fees

Monthly subscription fees are non-refundable for active billing periods once payment has been processed.

No pro-rata or partial-month refunds will be provided.

2.3 Free Trial

A 7-day free trial is provided for selected services to allow clients to evaluate the platform before committing to a paid subscription. No refunds will be issued once a paid subscription commences following the trial period.

3. AI RECEPTIONIST SERVICES

3.1 Setup Fees

A once-off setup fee applies to select AI Receptionist services and CRM Software subscriptions, as stipulated on the Growth Copilot website at the time of purchase.

Setup fees are non-refundable once work has commenced.

3.2 Subscription Fees

Subscription fees are non-refundable for active billing periods.

Partial-month refunds will not be provided.

4. WEBSITE DESIGN SERVICES

4.1 Setup / Deposit Fee

Website design projects require a non-refundable setup fee (deposit) to be paid before work commences. The deposit amount is determined after scoping and is generally between 25% and 40% of the total project quote, depending on the scope and value of the project.

The deposit is non-refundable under any circumstances once work has commenced.

4.2 Milestone & Project Fees

Once work has commenced, no refunds will be issued on any portion of fees already paid, including deposits and milestone payments.

If the client cancels a project after work has commenced, Growth Copilot reserves the right to retain all payments made to date as reasonable compensation for work completed and resources allocated.

4.3 Revisions & Dissatisfaction

Growth Copilot will make reasonable efforts to accommodate revision requests within the agreed scope of work.

Dissatisfaction with creative direction, design choices, or aesthetic preferences does not entitle the client to a refund where the service has been delivered in accordance with the agreed brief.

4.4 Project Abandonment by Client

If a client fails to provide required content, feedback, or approval within 30 days of being requested, the project will be considered abandoned.

In such cases, all fees paid are forfeited and no deliverable will be owed.

4.5 Ongoing Website Maintenance / Hosting Plans

Monthly maintenance or hosting fees are non-refundable for active billing periods.

No partial-month refunds will be issued.

5. CANCELLATION

5.1 CRM Software & AI Receptionist Subscriptions

Clients may cancel their subscription at any time by providing 30 calendar days' written notice via email to Growth Copilot.

The client remains responsible for all fees due during the 30-day notice period.

Access to the service will continue until the end of the current billing cycle following expiry of the notice period.

No pro-rata refunds will be issued for any unused portion of the final billing period.

Setup fees are non-refundable upon cancellation.

5.2 Website Design Projects

Cancellation of a website design project must be submitted in writing via email to Growth Copilot.

If the project is cancelled before any work has commenced, the deposit/setup fee may be refunded at the sole descretion of Growth Copilot.

If cancelled after work has commenced, all fees paid to date are forfeited. Growth Copilot will provide a summary of work completed upon request.

Growth Copilot will not be liable for any losses arising from the cancellation of a project by the client.

5.3 Cancellation by Growth Copilot

Growth Copilot reserves the right to cancel any service immediately in the event of a material breach of the applicable service agreement by the client, non-payment of fees, or conduct that is abusive, unlawful, or harmful.

In such cases, no refund will be issued for fees already paid.

6. EXCEPTIONAL CIRCUMSTANCES

In exceptional circumstances (e.g. an extended service outage attributable solely to Growth Copilot), a credit or partial refund may be considered at Growth Copilot's sole discretion. Such consideration does not create a precedent or ongoing obligation.

7. HOW TO REQUEST A CANCELLATION OR REFUND

All cancellation and refund requests must be submitted in writing to:

Email: [email protected]

Please include your full name, business name, the service in question, and the reason for your request. Growth Copilot will acknowledge receipt within 2 business days and respond within 7 business days.

8. CHANGES TO THIS POLICY

Growth Copilot reserves the right to amend this policy at any time. The most current version will always be available at growthcopilot.co.za. Continued use of our services following any changes constitutes acceptance of the revised policy.